Hospital Mokotów
Warsaw · Hospitals
- On-time delivery
- 98%
- Production vs. plan
- 101%
- SLA compliance
- 99.1%
Operations control
Run operations in real time.No chaos, calls or spreadsheets.
INVO gives operations managers full control over production, logistics, patient counts, complaints and execution - in one system. Monitor processes live, act on delays before they become incidents, and coordinate every site from a single workspace.
Operations without blind spots
Operations shouldn't depend onphone calls, Excel and manual reports.
Middle management is accountable for on-time delivery, quality and continuity. The problem starts when data is scattered, statuses are stale and teams work off different sources of truth. INVO centralizes operations into one shared environment for production, dietetics, logistics and sites.
Scattered data sources
Production, logistics and complaints sit in spreadsheets, email and chat - no single operational picture.
Excel-driven coordination
Plans, hand-overs and status updates rely on manual files that drift out of sync within hours.
Delays without early signal
Incidents surface only after a site complains - too late to recover the delivery window.
Cross-site chaos
Each location keeps its own standards, templates and reports. Comparing performance is impossible.
Late deliveries Quality complaints SLA penalties Manual rework Lost margin
End-to-end flow
Every operational process,in one ordered workflow.
INVO connects planning, production, logistics and site communication into one operational stream. From patient counts to dispatch and reporting - every team works on the same data.
- 01
Patient counts
Live intake of fed counts and diet requirements per site and ward.
- 02
Production planning
Daily plan generated from counts, contracts and menu calendars.
- 03
Demand generation
Automatic purchasing requests sized to the plan and stock on hand.
- 04
Production & assembly
MES-driven execution per workstation with live progress and stop events.
- 05
Quality control
Sampling, temperature checks and HACCP records tied to each batch.
- 06
Logistics & delivery
Routes, vehicles and time windows tracked from dispatch to handover.
- 07
Complaints & SLA
Incidents captured on the spot, escalated and resolved with full audit.
- 08
Reporting
Operational KPIs roll up to managers and clients in real time.
Real-time execution
Live production and logistics -without picking up the phone.
Track production status, workstations, delays, team throughput and delivery execution without calling operations. Auto-generated orders and escalations close the gap between plan and execution.
Production monitoring
Live status per workstation against the plan, with stop events and takt time.
Logistics tracking
Routes, vehicles and delivery windows visible end-to-end.
Auto-generated orders
Purchasing and replenishment proposed from the live plan and stock.
Auto-escalations
SLA breaches and incidents routed to the right owner, instantly.
Live operations feed
live- Cook line A · batch 412 On plan
- Cold kitchen · packaging +6 min
- Route 7 · Hospital Mokotów Delivered
- Site Wola · diet change Replanned
- SLA · complaint #2841 Escalated
Incident management
Act on problemsbefore they reach sites or patients.
INVO detects delays, complaints, SLA breaches and operational anomalies automatically. Middle management gets full context and can act in one click.
Live escalations
SLA breach risk
−14 min to breachRoute 12 estimated +14 min vs. delivery window for Hospital Praga.
Quality complaint
Owner: QA · 8 minCold meal reported · Ward 4B. Reassigned to QA lead, photo evidence attached.
Stock anomaly
Reorder draft readyBeef portion variance −7% vs. plan on cook line B. Purchasing notified.
Role-based access
| Production | Logistics | Reporting | |
|---|---|---|---|
| Operations manager | Full | Full | Full |
| Dietitian | Edit | View | View |
| Logistics | View | Full | View |
| Production | Full | View | Limited |
| Site lead | View | View | Site |
| Administration | - | - | Full |
| Regional manager | View | View | Region |
Multi-site operations
Coordinate every sitefrom one operational cockpit.
Run operations across kitchens, hospitals and contracts without losing visibility on standards, SLA and execution.
Hospital Praga
Warsaw · Hospitals
- On-time delivery
- 94%
- Production vs. plan
- 97%
- SLA compliance
- 96.4%
Central kitchen Wola
Warsaw · Production
- On-time delivery
- 99%
- Production vs. plan
- 103%
- SLA compliance
- 99.6%
Hospital Kraków-Prokocim
Kraków · Hospitals
- On-time delivery
- 96%
- Production vs. plan
- 99%
- SLA compliance
- 97.8%
Foodservice hub Gdańsk
Gdańsk · Production
- On-time delivery
- 97%
- Production vs. plan
- 100%
- SLA compliance
- 98.2%
Hospital Wrocław
Wrocław · Hospitals
- On-time delivery
- 95%
- Production vs. plan
- 98%
- SLA compliance
- 97.0%
Operational analytics
Turn operations intoa decision system
Every contract, menu, order, recipe, production run, delivery, and cost generates data. INVO captures it in one place, structures it, and turns it into reports, alerts, and dashboards you can use to make real-time decisions.
01Capture
Data is created automatically in everyday operations - from orders and patient meal counts to production, purchasing, deliveries, and complaints.
02Structure
The system standardizes data from different modules and connects it into one model: contracts, facilities, diets, recipes, ingredients, costs, and SLA.
03Analyze
INVO surfaces variances, costs, risks, delays, ingredient shortages, contract profitability, and service quality.
04Act
Dashboards, alerts, and reports help you react faster - before an issue affects production, delivery, the client, or margin.
One source of truthfor the entire foodservice operations.
Every order, correction, recipe, delivery, and cost is captured once - then feeds planning, production, logistics, controlling, and reporting.
From operational data to decisions
See which contracts are profitable
Compare performance across facilities
Predict demand and supply needs
Detect cost leaks
Optimize production and logistics
You stop guessing. You start
operating on data